EDP Sciences logo
Web of Conferences logo
Search
Menu
All issues Volume 149 (2022) SHS Web Conf., 149 (2022) 03029 References
Open Access
Issue
SHS Web Conf.
Volume 149, 2022
International Conference on Social Science 2022 “Integrating Social Science Innovations on Post Pandemic Through Society 5.0” (ICSS 2022)
Article Number 03029
Number of page(s) 5
Section Social Science
DOI https://doi.org/10.1051/shsconf/202214903029
Published online 18 November 2022
  1. T. Austin and D. C. Hestiriniah, “Effect of Public Service Quality on People Satisfaction toward Implementation of Integrated Administration Service Kecamatan in New Normal Era Kecamatan Sako Palembang City,” JPAS (Journal Public Adm. Stud., Vol. 6, No. 2, pp. 19–23, (2021). [Google Scholar]
  2. S. E. Adelina and S. Martono, “Public Service Quality in Population Administration Services,” Econ. Educ. Anal. J., Vol. 10, No. 2, pp. 253– 267, (2021). [Google Scholar]
  3. R. Rusmanjaya and A. Widiyarta, “Quality Of Direct Customer Complaints Service In Delta Tirta Regional Drinking Water Companies In Sidoarjo District, Sidoarjo Regency,” DIA J. Adm. Publik, Vol. 19, No. 2, pp. 175–187, (2021). [Google Scholar]
  4. K. E. Yildirim, A. Yildirim, and S. Ozcan, “Integrated usage of the SERVQUAL and quality function deployment techniques in the assessment of public service quality: the case of Ardahan Municipality,” Bus. Econ. Res. J., Vol. 10, No. 4, pp. 885–901, (2019). [CrossRef] [Google Scholar]
  5. B. D. Engdaw, “The impact of quality public service delivery on customer satisfaction in Bahir Dar city administration: The case of Ginbot 20 sub-city,” Int. J. public Adm., Vol. 43, No. 7, pp. 644–654, (2020). [CrossRef] [Google Scholar]
  6. A. Hermawan Saputra, “Pengaruh Kualitas Pelayanan Terhadap Kepuasan Pelanggan Auto 2000 Raden Intan Lampung.” Universitas Teknokrat Indonesia, (2021). [Google Scholar]
  7. I. Sofiati, N. Qomariah, and H. Hermawan, “Dampak kualitas pelayanan terhadap loyalitas konsumen,” J. Sains Manaj. dan Bisnis Indones., Vol. 8, No. 2, (2018). [Google Scholar]
  8. L. Ocampo et al., “Public service quality evaluation with SERVQUAL and AHP- TOPSIS: A case of Philippine government agencies,” Socioecon. Plann. Sci., Vol. 68, p. 100604, (2019). [CrossRef] [Google Scholar]
  9. N. Aoki, “The importance of the assurance that ‘humans are still in the decision loop’ for public trust in artificial intelligence: Evidence from an online experiment,” Comput. Human Behav., Vol. 114, p. 106572, (2021). [CrossRef] [Google Scholar]
  10. I. Idayati, I. M. Kesuma, R. Aprianto, and S. Suwarno, “The Effect of Service Quality on Citizen’s Expectation Through Dimension of Tangible, Emphaty, Reliability, Responsiveness and Assurance (TERRA),” Sriwij. Int. J. Dyn. Econ. Bus., Vol. 4, No. 3, pp. 241–252, (2020). [CrossRef] [Google Scholar]
  11. L. V. Matraeva, O. V. Kaurova, A. N. Maloletko, and E. S. Vasiutina, “Conceptual model to measure public service quality and service satisfaction: Russian practice,” Calitatea, Vol. 21, No. 177, pp. 77–85, (2020). [Google Scholar]
  12. E. Wakhyuni, “Analisis kemampuan, komunikasi dan konflik kerja terhadap kepuasan kerja karyawan pada PT. Mitha Sarana Niaga,” JUMANT, Vol. 11, No. 1, pp.271–278, (2019). [Google Scholar]
  13. J. P. Rahmanto, F. D. Patrikha, S. S. Wulandari, H. Harti, and T. Sudarwanto, “Analisis Model Pembelajaran Project Based Learning Untuk Meningkatkan Keterampilan Komunikasi Dalam Organisasi,” J. PROFIT Kaji. Pendidik. Ekon. dan Ilmu Ekon., Vol. 8, No. 2, pp. 130– 136, (2021). [CrossRef] [Google Scholar]
  14. R. Fransiska, “Analisis Kemampuan Komunikasi dan Budaya Organisasi Terhadap Efektivitas Kerja Karyawan Pada PT. Pegadaian Palangka Raya,” Al-Kalam J. Komunikasi, Bisnis dan Manaj., Vol. 6, No. 2, pp. 89–105, (2019). [Google Scholar]
  15. N. A. I. Arifin and R. Syam, “Profil dan Faktor- Faktor yang Memengaruhi Occupational Wellbeing Pegawai di Kota Makassar.” [Google Scholar]
  16. R. Sumanti, “Pengembangan Kompetensi Pegawai Negeri Sipil (PNS) Di Daerah: Tantangan dan Peluang,” J. Transform. Adm., Vol. 8, No. 2, pp. 115–129, (2018). [Google Scholar]
  17. H. Teramachi, N. Komada, K. Tanizawa, Y. Kuzuya, and T. Tsuchiya, “Development of skill scale for communication skill measurement of pharmacist,” Yakugaku Zasshi J. Pharm. Soc. Japan, Vol. 131, No. 4, pp. 587–595, (2011). [CrossRef] [Google Scholar]
  18. R. Lupiyoadi and B. Putra, “The effects of applying revenue management on customer satisfaction in airline industry: an experimental study in Indonesia,” ASEAN Mark. J., (2014). [Google Scholar]
  19. S. Azwar, “Metode Penelitian Cetakan 5,” Yogyakarta: Pustaka Belajar, (2004). [Google Scholar]
  20. M. M. Y. Lai, N. Roberts, M. Mohebbi, and J. Martin, “A randomised controlled trial of feedback to improve patient satisfaction and consultation skills in medical students,” BMC Med. Educ., Vol. 20, No. 1, pp. 1–10, (2020). [CrossRef] [Google Scholar]
  21. L. Handayani and N. Suryani, “Pengaruh Kinerja Pegawai, Komunikasi Interpersonal dan Lingkungan Kerja Fisik Terhadap Kepuasan Masyarakat Melalui Kualitas Pelayanan,” Econ. Educ. Anal. J., Vol. 8, No. 2, pp. 743–757, (2019). [Google Scholar]
  22. B. Moeini, A. Karimi-Shahanjarini, A. R. Soltanian, and Z. V. Matlabi, “The effect of communication skills training on females referred to health centers in Bahar; applying the social support theory for increasing marital satisfaction among couples,” J. Educ. Community Heal., Vol. 3, No. 3, pp. 9–16, (2016). [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.