SHS Web Conf.
Volume 155, 20232022 2nd International Conference on Social Development and Media Communication (SDMC 2022)
|Number of page(s)
|Intelligent Social Change and Women's Artistic Expression
|12 January 2023
Consumers’ Adopt Intention for Contactless Delivery during COVID-19: An Extended Perspective on The Theory of Planned Behavior
1 Logistic Management of Navigation Institute, Jimei University
2 Communication Engineering, Heilongjiang University of Science and Technology
COVID-19 is a severe disease and has now spread around the world as a highly infectious pandemic. COVID-19 has rapidly and deeply affected our daily life, and most countries have taken measures to prevent the spread of this disease, such as restricting entry and centralized isolation. Contactless delivery is a non-face-to-face delivery method which help ensure sufficient distance between the rider and the customers, thus further reduces the pandemic transmission risk. While relatively few people know and adopt this service. This study used the theory of planned behaviour to investigate people’s intention to adopt contactless home delivery services during COVID-19. Research results provide both contributions to academics and practitioners.
© The Authors, published by EDP Sciences, 2023
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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