| Issue |
SHS Web Conf.
Volume 212, 2025
1st International Conference on Advanced Research in Sustainable Economic and Social Science (ICARSESS-24)
|
|
|---|---|---|
| Article Number | 04028 | |
| Number of page(s) | 8 | |
| Section | Social Science for Sustainable Development | |
| DOI | https://doi.org/10.1051/shsconf/202521204028 | |
| Published online | 05 March 2025 | |
Accessibility and Tourist Satisfaction in Yogyakarta’s Museums: A User-Generated Content Analysis
Universitas Pembangunan Nasional Veteran Yogyakarta, Yogyakarta, Indonesia
* Corresponding author: shely.rizki@upnyk.ac.id
Urban tourism, characterised by its diverse offerings and accessibility, has gained significant attention. Museums, as prominent cultural and experiential attractions, play a crucial role in shaping urban tourism experiences. This study investigates the relationship between accessibility and museum tourist satisfaction, focusing on understanding how accessibility influences visitor experiences. By analysing 1,000 data points from a user-generated content platform using linear regression, this research explores the impact of accessibility components, such as accessibility for people with disabilities and parking availability, on overall tourist satisfaction. The findings contribute to the growing knowledge of inclusive tourism and provide valuable insights for enhancing visitor experiences in urban museums.
Key words: Accessibility / Inclusive Tourism / Museum / Tourist Satisfaction / User-generated content (UGC) / Urban Tourism
© The Authors, published by EDP Sciences, 2025
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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