EDP Sciences logo
Web of Conferences logo
Search
Menu
All issues Volume 18 (2015) SHS Web of Conferences, 18 (2015) 01002 References
Open Access
Issue
SHS Web of Conferences
Volume 18, 2015
ICoLASS 2014 – USM-POTO International Conference on Liberal Arts & Social Sciences
Article Number 01002
Number of page(s) 10
Section Economy and Sustainability
DOI https://doi.org/10.1051/shsconf/20151801002
Published online 10 July 2015
  1. Ahmad, R., & Scott, N. (2014). Managing the front office department: Staffing issues in Malaysian hotels. Anatolia: An International Journal of Tourism and Hospitality Research. Vol. 25(1), pp. 24–38. [Google Scholar]
  2. Allen, N. J., & Meyer, J. P. (1990). Organizational socialization tactics: A longitudinal analysis of links to newcomers' commitment and role orientation. Academy of Management Journal. Vol. 33(4), pp. 847–858. [CrossRef] [Google Scholar]
  3. Alonso, A.D. & O’Neill, M.A (2009). Staffing issues among small hospitality businesses: A college town case. International Journal of Hospitality Management. Vol. 28, pp. 573–578. [CrossRef] [Google Scholar]
  4. Aryee, S., Budhwar, P. S., & Chen, Z. X. (2002). Trust as a mediator of the relationship between organizational justice and work outcomes: Test of a social exchange model. Journal of Organizational Behavior. Vol. 23(3), pp. 267–285. [CrossRef] [Google Scholar]
  5. Berger, F., & Ghei, A. (1995). Employment tests: A facet of hospitality hiring. The Cornell Hotel and Restaurant Administration Quarterly. Vol. 36(6), pp. 28–35. [CrossRef] [Google Scholar]
  6. Blau, P. M. (1964). Exchange and Power in Social Life. New York: Wiley. [Google Scholar]
  7. Boon, C., Belschak, F. D., Den Hartog, D. N., & Pijnenburg, M. (2014). Perceived human resource management practices: Their effect on employee absenteeism and time allocation at work. Journal of Personnel Psychology. Vol. 13(1), pp. 21–33. [CrossRef] [Google Scholar]
  8. Caldwell, D. F., Chatman, J. A., & O’Reilly, C. A. (1990). Building organizational commitment: A multifirm study. Journal of Occupational Psychology. Vol. 63(3), pp. 245–261. [CrossRef] [Google Scholar]
  9. Chan, A. W., Tong-qing, F., Redman, T., & Snape, E. (2006). Evaluating the multi-dimensional view of employee commitment: A comparative UK–Chinese study. The International Journal of Human Resource Management. Vol. 17(11), pp. 1873–1887. [Google Scholar]
  10. Chew, Y. T., & Wong, S. K. (2008). Effects of mentoring and perceived organizational support on employee commitment and intention to leave: A study among hotel workers in Malaysia. International Journal of Management. Vol. 25(3), pp. 692–779. [Google Scholar]
  11. Chuang, C.-H., & Liao, H. (2010). Strategic human resource management in service context: Taking care of business by taking care of employees and customers. Personnel Psychology. Vol. 63(1), pp. 153–196. [CrossRef] [Google Scholar]
  12. Cohen, J. (1988). Statistical Power Analysis for the Behavioral Sciences (2nd ed.). Hillsdale, NJ: Lawrence Erlbaum. [Google Scholar]
  13. Dessler, G. (1999). How to earn your employees' commitment. Academy of Management Executive. Vol. 13(2), pp. 58–67. [Google Scholar]
  14. Dittmer, P. R. (2002). Dimenstions of the Hospitality Industry. (3rd ed.). New York: John Wiley and Sons. [Google Scholar]
  15. Doug, D., Ruth, T., & Lawson, S. (2001). The role of appraisal, remuneration and training in improving staff relations in the Western Australian accommodation industry: A comparative study. Journal of European Industrial Training. Vol. 25(7), pp. 366 – 373. [CrossRef] [Google Scholar]
  16. Eisenberger, R., Armeli, S., Rexwinkel, B., Lynch, P. D., & Rhoades, L. (2001). Reciprocation of perceived organizational support. Journal of Applied Psychology. Vol. 86(1), pp. 42–51. [CrossRef] [Google Scholar]
  17. Fiorito, J., Bozeman, D. P., Young, A., & Meurs, J. A. (2007). Organizational commitment, human resource practices, and organizational characteristics. Journal of Managerial Issues. Vol.19(2), pp. 186–207. [Google Scholar]
  18. Fornell, C., & Larcker, D. F. (1981). Evaluating Structural Equation Models with unobservable variables and measurement error. Journal of Marketing Research. Vol. 18(1), pp. 39–50. [CrossRef] [Google Scholar]
  19. Gouldner, A. W. (1960). The norm of reciprocity: A preliminary statement. American Social Review. Vol. 25, pp. 161–178. [Google Scholar]
  20. Groves, J., Martin, L., & Beck, J. (2001). Selection processes for lodging entry-level service employees. The Journal of Applied Hospitality Management. Vol. 3(2), pp. 67–72. [Google Scholar]
  21. Hair, J. F., Ringle, C. M., & Sarstedt, M. (2011). PLS-SEM: Indeed a silver bullet. Journal of Marketing Theory and Practice. Vol. 18(2), pp. 139–152. [Google Scholar]
  22. Harter, J. K., Schmidt, F. L., & Hayes, T. L. (2002). Business-unit-level relationship between employee satisfaction, employee engagement, and business outcomes: A meta-analysis. Journal of Applied Psychology. Vol. 87(2), pp. 268–279. [CrossRef] [Google Scholar]
  23. Hemdi, M. A. (2009). Investigating hotel employees’ organizational commitment: The influence of human resource management practices and perceived organizational support. Journal of Tourism, Hospitality & Culinary Arts. Vol. 1(3), pp. 1–18. [Google Scholar]
  24. Huselid, M. A. (1995). The impact of human resource management practices on turnover, productivity and corporate financial performance. Academy of Management Journal. Vol. 38(3), pp. 635–672. [CrossRef] [Google Scholar]
  25. Iplik, F. N., Jilic, K. C., & Yalcin, A. (2011). The simultaneous effects of person-organization and person-job fit on Turkish hotel managers. International Journal of Contemporary Hospitality Management. Vol. 23(5), pp. 644–661. [CrossRef] [Google Scholar]
  26. Kazlauskaite, R., Buciuniene, I., & Turauskas, L. (2006). Building employee commitment in the hospitality industry. Baltic Journal of Management. Vol. 1(3), pp. 300–314. [CrossRef] [Google Scholar]
  27. Kennedy, D. J., & Berger, F. (1994). Newcomer socialization: Oriented to facts or feelings? Cornell Hotel and Restaurant Administration Quarterly. Vol. 35(6), pp. 58–71. [CrossRef] [Google Scholar]
  28. Kusluvan, S., Kusluvan, Z., Ilhan, I., & Buyruk, L. (2010). The human dimension: A review of human resources management issues in the tourism and hospitality industry. Cornell Hospitality Quarterly. Vol. 51(2), pp. 171–214. [CrossRef] [Google Scholar]
  29. Lee, Y.-K., Nam, J. H., Park, D. H., & Lee, K. A. (2006). What factors influence customer-oriented prosocial behavior of customer-contact employees? Journal of Services Marketing. Vol. 20(4), pp. 251–264. [CrossRef] [Google Scholar]
  30. Lockyer, C., & Scholarios, D. (2004). Selecting hotel staff: why best practice does not always work. International Journal of Contemporary Hospitality Management. Vol. 16(2), pp. 125–135. [CrossRef] [Google Scholar]
  31. Louis, M. R. (1980). Surprise and sense making: What newcomers experience in entering unfamiliar organizational settings. Administrative Science Quarterly. Vol. 25(2), pp. 226–251. [CrossRef] [Google Scholar]
  32. Lundberg, C. C., & Young, C. A. (1997). Newcomer socialization: Critical incidents in hospitality organizations. Journal of Hospitality & Tourism Research. Vol. 21(2), pp. 58–74. [CrossRef] [Google Scholar]
  33. Ma, E., & Qu, H. (2011). Social exchanges as motivators of hotel employees' organizational citizenship behavior: The proposition and application of a new three-dimensional framework. International Journal of Hospitality Management. Vol. 30(3), pp. 680–688. [CrossRef] [Google Scholar]
  34. Mathieu, J. E., & Zajac, D. M. (1990). A review and meta-analysis of the antecedents, correlates, and consequences of organizational commitment. Psychological Bulletin. Vol. 108(2), pp. 171–194. [CrossRef] [Google Scholar]
  35. Maxwell, G., & Steele, G. (2003). Organisational commitment: A study of managers in hotels. International Journal of Contemporary Hospitality Management. Vol. 15(7), pp. 362–369. [CrossRef] [Google Scholar]
  36. Meyer, J. P., & Smith, C., A. (2000). HRM practices and organizational commitment: Test of a mediation model. Canadian Journal of Administrative Sciences. Vol. 17(4), pp. 319–331. [CrossRef] [Google Scholar]
  37. Meyer, J. P., Stanley, D. J., Herscovitch, L., & Topolnytsky, L. (2002). Affective, continuance, and normative commitment to the organization: A meta-analysis of antecedents, correlates, and consequences. Journal of Vocational Behavior. Vol. 61(1), pp. 20–52. [CrossRef] [Google Scholar]
  38. Ministry of Tourism. (2011). Malaysia Tourism Key Performance Indicators 2009. Kuala Lumpur. [Google Scholar]
  39. Ministry of Tourism. (2012). Malaysia Accommodation Directory 2010/2011. [Google Scholar]
  40. Ministry of Tourism and Culture Malaysia. (2014). History of Visit Malaysia Year. [Online]. Retrieved January 20, 2014, from http://www.vmy2014.com/about-vmy2014/history-of-visit-malaysia-year [Google Scholar]
  41. Morrison, E. W. (1996). Organizational citizenship behavior as a critical link between HRM practices and service quality. Human Resource Management. Vol. 35(4), pp. 493–512. [CrossRef] [Google Scholar]
  42. Mowday, R. T. (1998). Reflections on the study and relevance of organizational commitment. Human Resource Management Review. Vol. 8(4), pp. 387–401. [CrossRef] [Google Scholar]
  43. Mowday, R. T., Steers, R. M., & Porter, L. W. (1979). The measurement of organizational commitment. Journal of Vocational Behavior. Vol. 14(2), pp. 224–247. [Google Scholar]
  44. O'Reilly, C. A., & Chatman, J. (1986). Organizational commitment and psychological attachment: The effects of compliance, identification, and internalization on prosocial behavior. Journal of Applied Psychology. Vol. 71(3), pp. 492–499. [Google Scholar]
  45. Paulin, M., Ferguson, R. J., & Bergeron, J. (2006). Service climate and organizational commitment: The importance of customer linkages. Journal of Business Research. Vol. 59(8), pp. 906–915. [CrossRef] [Google Scholar]
  46. Reichers, A. E. (1985). A review and reconceptualization of organizational commitment. Academy of Management Review. Vol. 10(3), pp. 465–476. [Google Scholar]
  47. Reid, M. F., Allen, M. W., Riemenschneider, C. K., & Armstrong, D. J. (2008). The role of mentoring and supervisor support for State IT employees' affective organizational commitment. Review of Public Personnel Administration. Vol. 28(1), pp. 60–78. [CrossRef] [Google Scholar]
  48. Roehl, W. S., & Swerdlow, S. (1999). Training and its impact on organizational commitment among lodging employees. Journal of Hospitality & Tourism Research. Vol. 23(2), pp. 176–194. [CrossRef] [Google Scholar]
  49. Schneider, B., & Bowen, D. E. (1985). Employee and customer perceptions of service in banks: Replication and extension. Journal of Applied Psychology. Vol. 70(3), pp. 423–433. [CrossRef] [Google Scholar]
  50. Schuler, R. S., & Jackson, S. E. (1987). Linking competitive strategies with human resource management practices. The Academy of Management Executive. Vol. 1(3), pp. 207–219. [CrossRef] [Google Scholar]
  51. Singh, J. (1998). Striking a balance in boundary-spanning positions: An investigation of some unconventional influences of role stressors and job characteristics on job outcomes of salespeople. The Journal of Marketing. Vol. 62(3), pp. 69–86. [CrossRef] [Google Scholar]
  52. Snape, E., & Redman, T. (2010). HRM practices, organizational citizenship behaviour, and performance: A multi-level analysis. Journal of Management Studies. Vol. 47(7), pp. 1219–1247. [Google Scholar]
  53. Tourism Malaysia. (2014). Malaysia Hotels & Rooms Supply. [Online]. Retrieved January 20, 2014, from http://www.tourism.gov.my/facts_figures/ [Google Scholar]
  54. Verquer, M. L., Beehr, T. A., & Wagner, S. H. (2003). A meta-analysis of relations between person–organization fit and work attitudes. Journal of Vocational Behavior. Vol. 63(3), pp. 473–489. [CrossRef] [Google Scholar]
  55. Walsh, K., & Taylor, M. S. (2007). Developing In-House Careers and Retaining Management Talent: What Hospitality Professionals Want from Their Jobs. Cornell Hotel and Restaurant Administration Quarterly. Vol. 48(2), pp. 163–182. [CrossRef] [Google Scholar]
  56. Wanous, J. P., & Reichers, A. E. (2000). New employee orientation programs. Human Resource Management Review. Vol. 10(4), pp. 435–451. [CrossRef] [Google Scholar]
  57. Yang, Y.-C. (2012). High-involvement human resource practices, affective commitment, and organizational citizenship behaviors in service setting. The Service Industries Journal. Vol. 32(8), pp. 1209–1227. [CrossRef] [Google Scholar]

Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.

Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.

Initial download of the metrics may take a while.