Strategies of coping with situations of difficult pedagogical communication among teachers working in residential institutions

¹ Rostov State Transport University, Rostov-on-Don, Russia
² South Federal University, Department of Development Psychology, 344006 Rostov-on-Don, Russia
³ Don State Technical University, 344000 Rostov-on-Don, Russian Federation

^* Corresponding author: elenanovok@yandex.ru

Abstract

Professional activity of teachers working in residential institutions is a special type of activity associated with the strengthening of the action of emotionogenic factors in connection with the specifics of the contingent of students and learning conditions, which often causes the syndrome of emotional burnout. The study conducted a comparative analysis of preferences in the choice of coping strategies, manifested in the success of overcoming situations of difficult pedagogical communication of teachers working in residential institutions and teachers of secondary schools. It is established that coping strategies chosen by respondents of experimental and control groups in situations of problematic communication in accordance with the stage of emotional burnout have qualitative differences: teachers working in residential institutions, at each stage often use coping avoidance and aggressiveness, teachers of secondary schools – coping assertiveness with a tendency to impulsiveness on the background of emotional response. The obtained results are relevant for the programs of prevention of professional burnout of teachers with the help of health-saving technologies and teaching them constructive strategies of coping with stressful professional situations.