SHS Web Conf.
Volume 70, 2019Trends in the Development of Psycho-Pedagogical Education in the Conditions of Transitional Society (ICTDPP-2019)
|Number of page(s)||6|
|Section||Organizational psychology and management psychology as a resource for the development of society in the context of global changes|
|Published online||22 November 2019|
Structural organization of emotional burnout in call-center operators with different communicative tolerance
Don State University, 344000 Rostov-on-Don, Russia
2 Jiangsu Normal University, 221009 Xuzhou, China
* Corresponding author: firstname.lastname@example.org
The author considers the problem of the state of the structure of emotional burnout in labor subjects with different levels of communicative tolerance. The study found that call center operators with an average level of tolerance are more pronounced manifestation of emotional burnout. The phases of emotional burnout are a basic component in the structure of emotional burnout.
© The Authors, published by EDP Sciences, 2019
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
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