| Issue |
SHS Web Conf.
Volume 70, 2019
Trends in the Development of Psycho-Pedagogical Education in the Conditions of Transitional Society (ICTDPP-2019)
|
|
|---|---|---|
| Article Number | 07005 | |
| Number of page(s) | 6 | |
| Section | Organizational psychology and management psychology as a resource for the development of society in the context of global changes | |
| DOI | https://doi.org/10.1051/shsconf/20197007005 | |
| Published online | 22 November 2019 | |
Structural organization of emotional burnout in call-center operators with different communicative tolerance
1
Don State University, 344000 Rostov-on-Don, Russia
2
Jiangsu Normal University, 221009 Xuzhou, China
* Corresponding author: suroedova@mail.ru
The author considers the problem of the state of the structure of emotional burnout in labor subjects with different levels of communicative tolerance. The study found that call center operators with an average level of tolerance are more pronounced manifestation of emotional burnout. The phases of emotional burnout are a basic component in the structure of emotional burnout.
© The Authors, published by EDP Sciences, 2019
This is an Open Access article distributed under the terms of the Creative Commons Attribution License 4.0, which permits unrestricted use, distribution, and reproduction in any medium, provided the original work is properly cited.
Current usage metrics show cumulative count of Article Views (full-text article views including HTML views, PDF and ePub downloads, according to the available data) and Abstracts Views on Vision4Press platform.
Data correspond to usage on the plateform after 2015. The current usage metrics is available 48-96 hours after online publication and is updated daily on week days.
Initial download of the metrics may take a while.